Refund policy

Hentschman guarantees that the goods we sell are strictly tested and the quality is absolutely guaranteed. Of course, if you are not satisfied with the quality of the product you receive, or if you don't like the style, please check Our Warranty Exemptions and Notes below:

30 Day Refund Guarantee

If your item arrives damaged or is not working within 30 days of the order being received, You can contact us by Email contact@hentschman.com, we will provide a free product replacement or process a refund for you.

If for whatever reason you do not want your item within 30 days of receiving it and the product can work well without any quality problem, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable.

Note: The customer will receive the refund within 3 business days.


Special Notes:
1. If you need to request a return and refund for a damaged or unusable product, you must first provide clear photos or videos of the damaged or defective item, including its shipping packaging. Please capture these images or videos at close to medium range in a well-lit environment so that we can identify and verify the issue. Please send the files to: contact@hentschman.com
2. For product returns and refund requests initiated due to the customer's own reasons, the returned items must remain in their original packaging. To start a return, you can contact us at contact@hentschman.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

1 Years Repair Warranty
We offer 1 year warranty. Since the materials of each product are different, their warranty time is different. For the specific warranty time of the product, please refer to the product manual or ask customer service.

How to request warranty (return, repair and refund)
If your item has an issue, please first submit a ticket to contact@hentschman.com
Please carefully follow our warranty process to minimize any delays:
1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.